Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To start a return or exchange, contact us at purr1up@yahoo.com before sending your item back.

Returns should be sent to:

[INSERT RETURN ADDRESS]

Customers are responsible for the cost of return shipping. Items sent back without first contacting us may not be accepted.

If you are exchanging an eligible item, Double Down Outfitters will cover the shipping cost to send the replacement item back to you.

Damages or Order Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom or personalized products
• Gift cards
• Final sale or clearance items

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

If you need a different size, color, or item, contact us within 14 days of receiving your order.

Customers are responsible for shipping the original item back to Double Down Outfitters. Once the return is received and approved, we will cover the shipping cost to send your replacement item to you.

Exchange items are subject to availability.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or credit card company.

Original shipping charges are non-refundable unless the return is due to an error by Double Down Outfitters or the item arrived damaged or defective.

If more than 15 business days have passed since your refund was approved, please contact us at purr1up@yahoo.com.

Questions?

If you have questions about a return or exchange, contact us at:

Email: purr1up@yahoo.com
Phone: 205-399-7771